Privacy Policy
Last Updated: November 2024
Introduction
Suntetrans ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out contact forms or service inquiry forms
- Subscribe to our communications
- Communicate with us via email or other channels
- Engage our services
This information may include your name, email address, and any other details you choose to share.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To communicate with you about our services
- To improve our website and service offerings
- To analyze website usage and optimize user experience
- To comply with legal obligations
- To protect against fraudulent or illegal activity
Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for specific processing activities
- Contract: When processing is necessary to fulfill our services to you
- Legitimate Interests: When we have legitimate business interests that do not override your rights
- Legal Obligation: When required by law
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our website and business (subject to confidentiality agreements)
- When required by law or to protect our legal rights
- In connection with a business transaction such as a merger or acquisition
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, please contact us at [email protected]
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Email: [email protected]
Address: 1247 Bay Street, Suite 302, Toronto, ON M5R 2B4, Canada